Law Enforcement Data Request Guidelines

Last updated: 21 July 2026

These guidelines explain how competent law enforcement and government authorities may request disclosure of user data from Atlayo Overseas s.r.o. (company ID 29645433), the operator of the Atlayo app. We respond in accordance with applicable law, including the GDPR, Czech law, and EU mutual legal assistance frameworks. The parent company of the Atlayo group is Atlayo spol. s r.o..

1. Scope

The Atlayo app is operated by Atlayo Overseas s.r.o. in the Czech Republic. Requests must relate to data controlled by Atlayo Overseas. Data held solely by third-party mini-app developers must be requested from those developers directly.

2. Types of requests we accept

2.1 Preservation requests

We may preserve specified records pending valid legal process. Preservation is temporary; if formal legal process is not received before expiry, preserved data may be deleted.

2.2 Emergency requests

Where there is good-faith belief in imminent risk of death, serious injury, or harm to a child, we may disclose limited data without prior judicial authorisation where permitted by law. We may still require confirmation of authority afterward.

2.3 Legal process requests

Valid court orders, subpoenas, search warrants, or equivalent instruments under applicable EU, EEA or international MLAT channels. Cross-border requests outside the EU should normally use mutual legal assistance unless emergency exceptions apply.

3. Data availability

We do not retain all user content indefinitely. Messages may be end-to-end encrypted or stored only for delivery. Deleted accounts and expired logs may be unavailable. We will confirm what exists at the time of a valid request.

4. Required information

Requests must be in writing and include:

• Requesting authority name and country.
• Responsible officer name, rank, badge/ID, and official email domain.
• Legal basis and statutory provisions relied upon.
• Atlayo user identifier (mobile number, Atlayo ID, account email if any).
• Specific data categories sought and relevance to the investigation.
• Requested response date and reference number.
• For emergencies: nature of imminent harm and steps taken to obtain full process.

Vague or over-broad requests may be rejected or narrowed.

5. User notification

We may notify affected users before disclosure unless prohibited by law, by court order, or where notification would create imminent danger. Authorities seeking delayed notification should include a specific court order or statutory basis.

6. Where to send requests

Email: lawenforcement@atlayo.com
Subject: Law Enforcement Agency Disclosure Request
Postal: Atlayo Overseas, Příkop 843/4, Zábrdovice, 602 00 Brno, Czech Republic (Company ID 29645433)
Parent company: Atlayo spol. s r.o.

We do not review correspondence sent to this address by non-authorised persons. Submission does not waive objections regarding jurisdiction or proper service.

7. Costs and testimony

We may seek reimbursement of reasonable costs where permitted by law. We generally do not provide expert testimony except as legally required.

8. EU cross-border cooperation

For requests between EU Member States, instruments such as the European Investigation Order (Directive 2014/41/EU) or national implementing legislation may apply. Non-EU authorities should use MLAT or diplomatic channels via the Czech Ministry of Justice unless an emergency exception applies under applicable law.